Automated

Term used when no operator is required to perform conference functions.

Billing Reference

Project Accounting Code, Cost Center, Client Reference, etc. which clients can request to appear on their invoices.

Bridge

The equipment that allows participants to join together on a conference call.

Chairperson

Leader or Host of a conference meeting.

Com Line

A separate communication line in a conference used only for giving special instructions to the operator.  Conference participants cannot hear the instructions on the conference.

Command Keys

Touch-tone commands to activate automated conference functions.

Conference Call

Phone meeting which entails three or more lines brought together on a conference bridge.

Conference Lock

An option available on Insta-Meet and Insta-Meet Plus, that allows the host to block any more incoming lines, including operators.

Conference Roster

An option available on Insta-Meet and Insta-Meet Plus, that allows the host to play a list of names of conference participants, which are recorded upon entering the conference.

Confirmation

Report sent to the scheduler after an Events Call has been arranged, providing dial-in numbers, passcodes and conference instructions.

Coordinator

Designated person at the call center who oversees the conference.

Cross Talk

Unwanted signals in a communication channel caused by transference of energy from another circuit.Bottom of Form

Data Collaboration

A meeting where two or more parties log into a website where they can view and share documents, desktops, websites, etc.

Dial In

Conference participants join meeting by dialing a number, then entering a specific passcodes.

Dial Out

Operators dial participants at their location to connect them to the conference.  Insta-Meet and Insta-Meet Plus features Host Dial Out, which allows Host to access an outside line and allows them to join the conference.

Digital Replay

Service which provides 24-hour access to a pre-recorded conference call.

Entry Tones

Short tones which alerts conference participants when a new participant has joined the call.

Event-Cast

Interchangeable with Voice Streaming.  This services allows you to broadcast your audio conference call over the Internet.

Event-Pro

Interchangeable with Operated Assisted.  Refers to audio conference calls.  Means that the conference call requires a conference operator for entrance into the call and special services.

Event-Vision

Audio web casting via the internet with synchronized Microsoft® PowerPoint® presentation capabilities.  This is our proprietary slide presentation that runs in conjunction with the audio web cast.

Feedback

Loud, high-pitched noise which can affect a conference when speakerphones, cellular phones or three-way lines are used.

Host

Interchangeable with Leader or Chairperson.  Person who leads or the main speaker on a conference call.

Insta-Meet

Product name for our Automated Service.  No operator is required to perform conference functions.

Insta-Meet Plus

Automated Service which allows more functions then our Insta-Meet service.  Host is able to record, enter project codes, show Microsoft® PowerPoint® presentations, etc.

Interactive

When conference participants can both hear and be heard.

Introduction

Formal start of meeting with an introduction of the meeting Host by the operator.

Leader

Interchangeable with Host or Chairperson.  Person who leads or the main speaker on a conference call.

Leader View

Service available with Event calls. Sort participant names, their additional information and their connection status within the Participant List and Q&A Question Queue screens. Download a Participant List at any time during the conference call. Control the Q&A Queue.  Chat to Operator by exchanging text-based messages during the conference call.

Lecture Mode

Option available on our automated services which allow the Host to mute all lines of the callers who dialed in using the Participant passcode.

Legal-Ease

Interchangeable with Insta-Meet Plus. Automated Services which will allow Host to record, enter client matter codes, show presentations, etc.

Listen-Only

When participants can hear a presentation, but cannot speak or participate in the conference.

MeetingVisuals

Data Collaboration Product.

Moderator

Guest speaker on an operator assisted conference, but not the Chairperson (speaker).

Monitoring

When operators constantly check a conference for sound quality, and make adjustment when necessary.

Name Announce

A feature with Insta-Meet and Insta-Meet Plus which allows callers to record their names before entering the conference.  As they connect to the meeting, their name is played into the conference to announce them.

OneNumber-Pro

When a caller dials your OneNumber-Pro number, the system simultaneously rings up to three numbers that you specify, and announces the caller. You can choose to take the call, send it to voice mail, or even transfer it. You also have the option of viewing and printing your faxes

Operator Assisted

Conference call with operators standing by to assist participants or perform pre-arranged functions.  These calls require a conference reservation.

Outbound Message

Service which allows clients to record a one-minute message and play that message to a list of automatically dialed phone numbers.

Participant List

A list of participants on an Operator Assisted conference, customized to fit your specifications.

Passcode

A five- or six-digit code entered after participants have connected to our system which directs them to the appropriate meeting.

PIN Code

Personal Identification Code which can be used to automatically identify the conference host.  PIN codes are entered in addition to the conference passcode.

Playback

Playing a pre-recorded message or music into a conference

Polling

Function performed by operators who ask each participant to respond verbally, or by voting via touch tone.

Pre-notification

Representative contact your invites by email, phone or fax to remind them of a meeting.

Priority List

List provided by clients to assist operators in screening or checking in all participants.

Question & Answer

Function performed by operators which allows one participant at a time to ask a question.

Rebroadcast

Playing a taped presentation into a Listen-only conference at designated times.

Reservation

Pre-arranged Event Service listing specific instructions for the conference.

Reservationist

Assists clients with conference scheduling needs.

Roll Call

Leader or operator calls off names of participants in order to verify attendance.

Script Reading

Operators will read a customized script into any conference call.

Subconference

A customization of conference setup which allows participants to be grouped separately within a conference to hold a private “meeting within a meeting”

Touch Tone

Setting on a telephone which allows tones to be heard by our automated conference system.

Transcription

Only available on Event-Pro(Operator Assisted) calls.  A service where the content of a conference call is captures and converted to a written document.  The document can the be emailed, faxed or mailed.

Video-Pro

Video Conferencing. The holding of a conference among people at remote locations by means of transmitted audio and video signals.

Voice Streaming

Allows you to broadcast your audio conference call over the Internet.

Voting

Also Polling. Function performed by operators who ask each participant to respond verbally or by voting via touch-tone.

Web Streaming

Audio web casting via the internet with synchronized Microsoft® PowerPoint® presentation capabilities.

Web-Pro

Data Collaboration Product.