Overview | Frequently Asked Questions | Glossary | Hints & Tips

Did you know...

Frequently Asked Questions

How do I set up a new account?

There are three simple ways to set up a new account:

1. Complete our online sign up form and hit Submit.
2. E-mail your account manager.
3. Lastly, you may call our 24 hour customer support line at 1-877-687-0838 or anyone on your dedicated account team.

How long does it normally take to get a new leader set up for any of the services?
Normally a new leader can be set up with dial in numbers and passcodes in less than a few hours. However, we prefer a 24 hour window if possible.

If I need to cancel an account, whom do I call?
E-mail or contact your account manager or call customer support. Please indicate the time the passcode(s) should be deactivated.

I am on a reservationless call and one of our participants has not dialed in. Can I dial out to him?
The leader can press the *1 key on their telephone key pad and may dial out to a participant. The leader may also press the *0 key to signal a conference operator and she may dial the participant for the leader.

There is static on our call. What could be causing this and how do I correct the problem?
Always signal a conference operator while the problem is taking place. The operator can usually determine what line is creating the problem and can help clear the line to ensure a quality call. The problem could be due to a participant using a cell phone or a carrier issue in that area. To signal a conference operator refer to the key command on the back of your moderator call.

I can not access my conference call. What is the problem and what do I do?
Check the dial in number and passcode to make sure you are entering the correct numbers. Make sure you press the # key after entering your code. Hang up and dial back in. Contact the 24 hour help desk # listed on the back of your conferencing card.

Can more than one person use the same account?
It is not recommended that multiple conference leaders use the same conference codes. Each conference leader can be set up easily to have access to his or her own account.