Term used when no operator is required to perform conference functions.

Project Accounting Code, Cost Center, Client Reference, etc. which clients can request to appear on their invoices.

The equipment that allows participants to join together on a conference call.

Leader or Host of a conference meeting.

A separate communication line in a conference used only for giving special instructions to the operator.  Conference participants cannot hear the instructions on the conference.

Touch-tone commands to activate automated conference functions.

Phone meeting which entails three or more lines brought together on a conference bridge.

An option available on Insta-Meet and Insta-Meet Plus, that allows the host to block any more incoming lines, including operators.

An option available on Insta-Meet and Insta-Meet Plus, that allows the host to play a list of names of conference participants, which are recorded upon entering the conference.

Report sent to the scheduler after an Events Call has been arranged, providing dial-in numbers, passcodes and conference instructions.

Designated person at the call center who oversees the conference.

Unwanted signals in a communication channel caused by transference of energy from another circuit.Bottom of Form.

A meeting where two or more parties log into a website where they can view and share documents, desktops, websites, etc.

Conference participants join meeting by dialing a number, then entering a specific passcodes.

Operators dial participants at their location to connect them to the conference.  Insta-Meet and Insta-Meet Plus features Host Dial Out, which allows Host to access an outside line and allows them to join the conference.

Service which provides 24-hour access to a pre-recorded conference call.

Short tones which alerts conference participants when a new participant has joined the call.

Interchangeable with Voice Streaming.  This services allows you to broadcast your audio conference call over the Internet.

Interchangeable with Operated Assistance.  Refers to audio conference calls.  Means that the conference call requires a conference operator for entrance into the call and special services.

Audio web casting via the internet with synchronized Microsoft® PowerPoint® presentation capabilities.  This is our proprietary slide presentation that runs in conjunction with the audio web cast.

Loud, high-pitched noise which can affect a conference when speakerphones, cellular phones or three-way lines are used.

Interchangeable with Leader or Chairperson.  Person who leads or the main speaker on a conference call.

Product name for our Automated Service.  No operator is required to perform conference functions.

Automated Service which allows more functions then our Insta-Meet service.  Host is able to record, enter project codes, show Microsoft® PowerPoint® presentations, etc.

A fully automated web conferencing tool.

When conference participants can both hear and be heard.

Formal start of meeting with an introduction of the meeting Hosted by the operator.

Interchangeable with Host or Chairperson.  Person who leads or the main speaker on a conference call.

Service available with Event calls. Sort participant names, their additional information and their connection status within the Participant List and Q&A Question Queue screens. Download a Participant List at any time during the conference call. Control the Q&A Queue.  Chat with Operator by exchanging text-based messages during the conference call.

Option available on our automated services which allows the Host to mute all lines of the callers who dialed in using the Participant passcode.

Interchangeable with Insta-Meet Plus. Automated Services which will allow Host to record, enter client matter codes, show presentations, etc.

When participants can hear a presentation, but cannot speak or participate in the conference.

Data Collaboration Product.

Guest speaker on an operator assisted conference, but not the Chairperson (speaker).

When operators constantly check a conference for sound quality, and make adjustment when necessary.

A feature with Insta-Meet and Insta-Meet Plus which allows callers to record their names before entering the conference.  As they connect to the meeting, their name is played into the conference to announce them.

When a caller dials your OneNumber-Pro number, the system simultaneously rings up to three numbers that you specify, and announces the caller. You can choose to take the call, send it to voice mail, or even transfer it. You also have the option of viewing and printing your faxes

Conference call with operators standing by to assist participants or perform pre-arranged functions.  These calls require a conference reservation.

Service which allows clients to record a one-minute message and play that message to a list of automatically dialed phone numbers.

A list of participants on an Operator Assisted conference, customized to fit your specifications.

A five- or six-digit code entered after participants have connected to our system which directs them to the appropriate meeting.

Personal Identification Code which can be used to automatically identify the conference host.  PIN codes are entered in addition to the conference passcode.

Playing a pre-recorded message or music into a conference

Function performed by operators who ask each participant to respond verbally, or by voting via touch tone.

Representative contacts your invites by email, phone or fax to remind them of a meeting.

List provided by clients to assist operators in screening or checking in all participants.

Function performed by operators which allows one participant at a time to ask a question.

Playing a taped presentation into a listen-only conference at designated times.

Pre-arranged Event Service listing specific instructions for the conference.

Assists clients with conference scheduling needs.

Leader or operator calls off names of participants in order to verify attendance.

Operators will read a customized script into any conference call.

A customization of conference setup which allows participants to be grouped separately within a conference to hold a private “meeting within a meeting”

Setting on a telephone which allows tones to be heard by our automated conference system.

Only available on Event-Pro(Operator Assisted) calls.  A service where the content of a conference call is captured and converted to a written document.  The document can then be emailed, faxed or mailed.

Video Conferencing. The holding of a conference among people at remote locations by means of transmitted audio and video signals.

Allows you to broadcast your audio conference call over the Internet.

Also Polling. Function performed by operators who ask each participant to respond verbally or by voting via touch-tone.

Audio web casting via the internet with synchronized Microsoft® PowerPoint® presentation capabilities.

Data Collaboration Product.